The service provides 7 X 24 coverage and accepts complete ownership of problems on covered devices. Reports are available highlighting past, present and future data center performance. The service uses a suite of tools including SolarWinds as the primary polling / management system, Monolith as the manager of managers and a purpose built ticketing system that is tightly integrated with the other tools to form a comprehensive Operational Support System with a high level of pro-activeness for our clients.
This service can include any and all of the following products: Cisco: Chassis and Blade Servers. HP, Dell, IBM physical server. NetApp SAN’s, Microsoft exchange, windows, VMWare, Linux, Ubuntu. APC, Trip Lite UPS products.